What is the book format?
Our book format is PDF

Is the book quality good?
High quality book, original from the Publisher, printable

What devices can I read the book on?
Can be stored permanently and read on any device

How long will it take to receive the book after payment?
After you pay, you will receive a download link via email immediately when we are online or within 1 to 3 hours (You should also check your spam folder)

Is the eBooks perment or rental? Can i print it?

It’s PDF without DRM protection so it’s permanent. You bought it and You OWN it. Forever. You can print it without any restrictions, access your ebook on any devices. Please just don’t share them as that won’t be right.

Do you sell/give access codes as well?

No, none of our products included ANY access codes/web access, etc.

I am having problems downloading the ebook. What to do?

Please email or message us. If you can, describe the problem in as much detail as possible.

What happens to the infomation that provide like my name or E-mail?

The information you provide is used only for delivering the product and to provide quicker service to you. Our terms and privacy policy assures 100% confidentiality on the information you provide.

Are there any hidden charges?

The only cost involved is per product as mentioned on the product page. There are no other processing, delivery, maintenance or other hidden charges involved.

I im unable to open the downloaded file!

Check if you have PDF, any Zip software like WinZip, or 7Z and a Word processor installed on your device.

If you are still facing issues, do contact the customer support by E-mail for instant resolution.

Are my details safe?

We never share or misuse your data. We also don’t store any payment information (as that is processed by payment processors like Stripe, PayPal, Clickbank).

In what cases can I get a refund?
If you are not satisfied with your purchase or if there is any problem, we are always ready to support you. Since all our products are digital (PDF format, without any DRM protection), returns are not really possible. However, we at valleybookaz.com understand that students/individuals may want a refund for various reasons, hence we have the following easy and generous refund policy:
+) In case of duplicate purchases, double charges, etc., you can request a refund at any time. We will honor your request even if it has been a year.
+) We have a 1-day (24-hour) refund policy in case the product is not as described, is the wrong version or is not in the correct format, etc. valleybookaz.com will refund you the full amount.
+) If you have purchased the wrong product (seriously? how?), and notify us immediately, we will attempt to refund 100% of the amount. However, this is done on a case-by-case basis and we will consider a number of factors such as how early you notified us, whether you downloaded the product, etc. (Please don’t scam us, we are small and poor too)

When requesting a refund, please contact us via email (preferred) and let us know the issue along with your order number and/or the email address you used to place the order. We aim to respond within 24 hours maximum (however, it is usually much sooner).
Our email: textbooks24h@gmail.com